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Terms & Conditions of Sale

Invoices are due for payment on delivery.

We accept payment by Switch or any other Debit or Credit Card - whereby there is no transaction charge.† Or payment on our Website, where we have Worldpay available, a secure online payment facility, for which there is no charge.

Cheques re-presented by the bank will be charged at £35.00 per re-presentation.

Minimum Order Value
Minimum order value of†£125.00 + vat† will qualify for free delivery within our own delivery area using our own vehicles. Orders under £125.00 + vat will be subject to a £10.00 delivery charge. All goods remain the property of Su-Bridge until paid for in full.

Delivery Charges
Delivery is FREE within East Anglia. If delivery is outside East Anglia, delivery will by courier and chargeable. You will be notified if you qualify for free delivery when your registration is approved. You will be notified of delivery charges when your order is processed. Charges are variable depending on whether courier or palletising service is used.

Price Changes
All prices are subject to alteration without prior notification and are charged at price ruling on the day of delivery.

Shortages, Faulty Goods & Returns
All shortages must be reported either to the driver at the time of delivery or to the office within 24 hours. When reporting to the office a reference will be given to enable us to log all shortages. Credit can only be given on items which are damaged at the time of delivery and duly noted on the driverís paperwork. Items delivered in error by ourselves or short dated may be returned for credit.

Whilst we endeavour to have stock of all items displayed on this website except for special order items, from time to time it is sometimes not always possible due to a sudden increase in demand, shortages from our suppliers or manufacturers or limited availability of an item. However should an item be out of stock we will do our upmost to try and obtain product required as quickly as possible and advise you accordingly. This may lead to a refund being given for that particular out of stock item. We do have a quick turn round on most stock product items. As such all products displayed on this website are all subject to availability.

Whilst we endeavour to keep all images/descriptions as accurate as possible, please note that all images/descriptions of products displayed on the website are for illustration purposes only and may not be to scale. Due to the many variations in monitors and browsers, colour samples may also appear different on different monitors in comparison to the actual product itself. Su-bridge Pet Supplies will not be held responsible or liable for any discrepancies in product images/colours or descriptions displayed on this website.

Special order items
For special order items, please allow at least 7 to 10 working days prior to dispatch and these items cannot be returned to us unless faulty.

VAT Codes
1. Standard Rate
2. Zero rate

Recommended retail prices are given as a guide only