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Frequently asked questions

Q1. I am currently logged in but am unable to see trade prices?

A1. The most likely cause is that your trade application has not been approved at this time. Please note that the office is closed at the weekend and trade applications are vetted manually during normal office hours. Please contact us if you have not heard from us within five working days or have sent some supporting documentation across to assist progression of your application.

Q2. I have submitted a trade application and have not heard any further.

A2. Automated emails are sent to advise on progress on your application. It maybe worth checking your apam/junk email inbox and try logging into your account using your email address as the username and password when you originally registered.

Q3. I seem to be unable to login to your website?

A3. Our system is sensitive and the details must be exact in how they were submitted originally on the application. If you are unable to remember your password, we would suggest a request to reset your password. A new temporary password should arrive to the email address supplied on the trade application within a few minutes of the request. We suggest that the new password supplied is copied and pasted across to ensure accuracy. Once you gain access we suggest that your password is changed to something more rememberable within the 'your account' settings. If you do not receive an email following the request, please firstly check your spam or junk email. If not please email the office at customerservice@su-bridge.co.uk

Q4. I am not a business but can I still purchase from your website?

A4. Our website is for trade customers only. To be authorised to shop at Su-bridge Pet Supplies you need to be in a relevant trade to supply retail pet food and/or accessories. If you are a boarding kennels or cattery we may ask for details of your license. Breeders would need to operate as a business.

If you having difficulty in sourcing one of our manufactured products such as Extra Select or Lovejoys Pet Food, please contact the office and we can assist in locating your nearest stockist.